Ugh. I detest people and/or businesses who can’t be bothered to reply to an email.
Two cases in point. The guy I hired to map out and order all the cabinetry for the house renovation was highly recommended by the builder. I interviewed him back in May. Liked him. Gave him a set of plans. Asked for a rough price guesstimate because I told him as rooms were built, I’d better see what specific cabinets I wanted. He told me no problem. All I wanted was a starting off number, a base figure for that line item of the budget.
May rolled into June. Nothing. I emailed him to see if he had prepared any number for me and got an email back BUT not from the owner of the company. It was an assistant who told me Jim (not his real name) was out of the country and when he returned (June 27), I’d have the figures I needed.
Fast forward. Yesterday, still nothing after a couple more in-between YooHoo emails, I shot one off saying I’m giving the job to another company. Please return my set of plans because they are expensive to hand out.
Nothing. No return email. Pretty bad.
So I CALLED him today and shockingly he answered. When I said who I was and if he got my email yesterday, he said he was having trouble hearing me. Right. LSS, he said he was having trouble with his suppliers. I acknowledged that must surely be a problem during COVID and sympathized but said that didn’t excuse never hearing back since May and not getting any indication of pricing. Good bye.
Then, yesterday, after I got the phone call (**see unrelated note at end) from the Optimum executive, I took a long time to pen a timeline email to her with screenshots of all the different billing prices, all the wrong addresses, all the appointments. I sent it yesterday at 3:27pm.
No reply. No thank you for your email, I’m working on a resolution. Did she get the email? Did a secretary get it and delete it? I had no idea.
Soooooooooooo, this morning, a little before noon, I called her direct phone line. She answered. She recognized me by name. I asked if she got my email. She said Yes, yes, I did. I said it would have been helpful if she’d replied, a one sentence reply even, Got it. Thanks. She agreed, said she’s been really busy, then apologized.
And here we are. Hiring a new cabinet guy and realizing the cable executive is no more going to get to fixing my problems than the man in the moon.
You write to me. I respond. You call me. I call you back. You post a blog comment I reply. It’s really so simple but I seem to be in the minority. Is it an age thing?
**As for the unrelated news, my Optimum landline just rang and I answered it even though I didn’t recognize the name because this is the number all the Cablevision techs have used to reach me, and it was THE spam message that started the avalanche of phone calls to my Bedford house landline. Your Amazon account has been charged $700……I slammed down the phone so fast but I’m thinking now they got me.
All I gotta say is….