So boys and girls, if you’ve been following the bouncing ball of my Cablevision headaches, you’ll know that I had a service tech appointment today. Yesterday’s tech told me it must be a problem in the building wiring so today’s guy did all his work in the switch room and the connection box in my apartment. He tried and tried and tried. Came back and rebooted boxes. To no avail.
Bottom line, Cablevision said……
I was told the problem is with the line outside that comes into the building. Ohhhhhhhhhhhhhhhhhhhhhhhhhhhhh, nice to find that out now and why on earth did no one know that before and why on earth didn’t the building management and maintenance know that when I moved in and alert me????
And here’s part two of the sad saga, good luck contacting anyone in building management or maintenance. This building is run like crapola.
Yesterday afternoon I called to ask to speak to maintenance. There’s no direct line to Maintenance, no Press One now to leave a message for Maintenance. I left my message with some staff employee who got stuck with the job of answering the phone. I was told someone would call me back. They did not.
This morning at 8:30 I called again, asking if Maintenance could call me before the cable guy arrived. I was told the office doesn’t open until 9am but that FOR SURE they’d have maintenance call me. It’s 12:36p. No one called me.
After I learned the news that the problem is the responsibility of the building to resolve, I called the Carraway main number and asked to make an appointment with the Property Manager. There is no employee directory available to residents and there should be, in the resident portal app. Name by name directory with phone numbers and email addresses. I didn’t even know who to ask for.
Again, I get a junior pipsqueak employee whose job solely is to answer the phone. He didn’t have a clue if the manager was on site or if she could call me back today. Pat answer here is I’ll pass alone your message.
This is who I expect to contact me.
I’m guessing now the reason the maintenance guy didn’t call me back was he KNEW the problem was with the building and didn’t want to deal with it. If the building is so poorly run (hint, it is awfully run), who’s to know if/when the building will get around to fixing the line. One giant clusterf***. Meanwhile, I suppose I’ll get a full bill from Cablevision because they said at their end all is good so do I have to get the building to credit me monthly for what’s not working? I think yes.
What odds are you placing on me getting a call back from the property manager? I put the odds at zero.