I’m simply trying to book a room at The Greenbrier online. Hotel software 101.
1. Show the calendar
2. Pick your dates
3. If hotel is fully booked certain days, those blocks on the calendar should be RED.
But, this is what we keep getting, no matter what combination of dates we entered.
Do I know which date(s) are sold out of the dates I selected to stay? No I do not. I think that might be helpful, n’est-ce pas?
The Greenbrier reservations portal is hosted by a third party central reservations company, Windsurfercrs.com.
Technology Enabling Distribution including inventory and availability management to provide properties full visibility and control of their channels, restrictions, and inventory…
We have two choices going forward. Call The Greenbrier or look for another resort that has mastered the art of the booking. I report. You decide.
I would say, more often than not, the booking website templates are awful. For all the times we’ve stayed at The Langham Pasadena, we had to call to get a room. Same problem as The Greenbrier. No way of knowing which dates are sold out.
As I see it, if technology exists to cheat someone into the highest job in the country, hotels can have a reservations website that has some user friendliness!