What a morning. My 7am appointment in Greenwich was at New Country Audi for a 45k scheduled maintenance for my Q5.
Alas, I didn’t know that Service has temporarily moved across the street to the fancy new sales building so I had my left blinker on to turn when I noticed the building was torn apart. That was only the beginning of my nasty morning.
I had to make a u-turn in order to get to the new Service entrance only to be third in line. This was before 7am. Ugh.
Bonus: I got a Service Advisor who was in a foul mood. He was surly from the get-go. I said Good Morning and his response was My computer isn’t even on yet lady. Give me a minute.
Thennnnnnnnnnnnn, when I said I was there for a 45k tune-up, he said You’ve already done that.
Huh? Long story short, he told me that when my car was in last for a recall, I agreed to doing a 45k maintenance, even tho my car then only had 34k miles on it. I did? Well, come to find out it was a son who took the car in that time because he was working in Port Chester. The advisor and I had some words – he used an accusatory tone toward my son for signing something without telling me and I said, look, he’s not 18, he’s 35.
The advisor went on to tell me that what I wanted done today would set me back $399 plus tax….I balked further.
It required an intervention from a senior advisor to find a compromise. They’d do all I needed for $150 plus tax, throwing in new wiper blades all around. Ok. At this point I was seriously coffee deprived and I didn’t want to argue in front of everyone else there so I agreed. By this time it was already 7:30 – an entire half hour wasted negotiating.
I went upstairs to the showroom to wait my turn. Morning Joe was on the TV – wow, people actually really watch that? I made myself coffee from their machine, poured in one of the creamer things, and it curdled….more than cottage cheese. Gross.
Halfway through my wait, the advisor came up to tell me, (never good news when that happens) I need both front brake pads replaced. $883 and another two hour wait. I passed. I have a good mechanic in Bedford – he’ll do it for half that. I do want to get it done though, before we drive to North Carolina, just not at New Country Audi!
So I strolled around the showroom to see what was for sale.
This Q7 for a cool $87,000+. Pass. A Q5 for $51 and change. A Q3 for $41. No.
And an R-10, in an ugly color (faded because the sun was up by this time and glaring into the showroom through the large windows).
With a pricey price tag to boot. Pass.
I got home by 11:30 – there was another recall they had to deal with as well as the tune-up etc and no sooner was I home than my cell phone rang and it was………
………A new car salesman from New Country!!!!!!!!!!!!!!! I guess he gets stats from the service department of who might be ready for a cold call. He wanted to alert me that my service agreement for my new car has expired and would I want to buy an extended warranty….or a new car?!
I told him I just walked in the door and that I wasn’t ready to make that decision yet. Plus, I wanted to do some research. I Googled Extended Warranty for my 2013 Q5 an came up with a few old threads of people saying it costs a non-negotiable $3700 to add an extended warranty. I’ve never owned a car long enough to think this out.
So, what should I do? Seems a waste to buy an extended warranty. At this point, I imagine I’ll stop going to Audi anymore for service and just get it all done by my local guy, unless there’s another Audi recall.
Your voice here would be helpful. Me? I’ve made a pot of coffee and am regrouping. Long long morning.