Almost two weeks ago I called Cablevision. I find I don’t use my DVR player at all, rather I use the whole house boxes that I have in all the other rooms with TVs. The only thing the whole house boxes don’t do is rewind live TV and since the whole house boxes hold what you tape in the cloud, you can only press Hold for 15 minutes versus the DVR that records to a hard drive so a pause can be up to an hour.
At $12.95 per DVR box, it seemed a waste of money for something I don’t use it for its intended purpose. So I called Cablevision and had a chat with a nice young man.
He told me I could return the box to my nearest Cablevision store and when I explained that there is NOT one near to me, he said, yes, I see, the nearest one is in Norwalk CT. That’s a hoof. I asked if a service man could come swap out the box and he told me I’d incur a charge, upwards of $80. No thanks. Then I asked if he could simply mail me a new whole house box and I would return my DVR in the same box.
Sure, that’s fine. We can do that. He added it will take about 5-7 business days for the box to arrive.
Fast forward to today. Oddly, no box. So on my list to do, call Cablevision. One ringy-dingy….I get lovely Kayla who goes to look up the conversation I had with the last customer service agent and lo and behold, she found no such conversation was recorded in their system. To Cablevision, I didn’t call. I had no discussion about having a new box sent nor returning the old one. No notation that he told me how long it would take to come. Nothing. It didn’t happen.
Lord, how old am I?? I know I called. I know I had a long phone conversation with a man who seemed so helpful. I usually note such conversations in my calendar and write down the name of the person to whom I spoke, but alas, that day I didn’t.
ANYWAY, Kayla said she would send out someone Thursday, at no cost to me, and he would swap out the old DVR for a new whole house box. Huh, that was easy.
I’m still scratching my head why someone would deliberately ignore my earlier call, not even bother to log it in. Makes no sense to me. But the savings grace is that the woman to whom I spoke today made up for his stupidity. Well, let’s wait until Thursday to be sure. A little Twilight Zone music please.