My Audi Q5 got a safety recall notice for a sunroof problem. Ok, I’ve not noticed any problem, no leak, nothing but I needed a 35k service appointment so I combined the two into one early morning drive into Greenwich.
Audi also is recalling 2011-2017 Q5 SUVs because the sunroof drainage system can allow water to soak into the foam surrounding the side air bag inflators. That could cause the inflator to rupture and spew metal fragments into the vehicle. The recall affects 234,054 vehicles.
A couple of hours later, my service advisor says all is fine, that I should think about getting new tires, and that the sunroof recall part was installed. Thank you. Good bye.
Of course, no more than a hour after being home, the calls come in – Were you happy with your service appointment? Three separate calls and one text, the text from the advisor himself. The other two from people whose job it is to make such awful calls. Regrettably, I answered fine in every case.
Fast forward to yesterday, a call from Peter, the advisor. He said the clip is in. Huh? What clip? He said there was a part they didn’t install for the sunroof repair and could I come in today, Saturday.
One of the kids has been working in PortChester so I asked him if he would/could take the Audi from me and drop it off this morning. Sure Ma.
He gets to the Audi service this morning only to find out it’s not a clip, but that while removing what parts they had to to repair the sunroof, the technician BROKE the sunroof rails and what has to be installed is a whole new sunroof rail system. Not exactly a clip.
Mind you, I told Peter at my original service appointment that I noticed no problem with the sunroof but he said legally Audi is obliged to make the repairs. Ok, I get that.
Now, to further confuse me, when the car was at Audi today, my son was told that I had already made an appointment for Wednesday morning for the replacement. He called me and asked if I had. Um, no, I did not make an appointment.
Peter is off today and calling Audi service on Saturday morning is like thinking there will be no line at Shake Shack. The best I could do is leave a message for Peter to call me Monday morning. Only he can unravel the confusion.
I’ll tell you though, if the sunroof starts to leak or now has problems, I’m not going to be happy.
The irony of all this fiasco is the original recall letter states if the water damage system of the sunroof becomes damaged or impaired (such as during a repair)…..So which comes first, the repair or the leak? I go back to my original thought – if it ain’t broke, don’t fix it.