We’ll just skip having employees altogether!
We darted into the Bedford Hills McDonald’s post-vacation and were met by new self-ordering screens.
The screens were pretty easy to use until we wanted to make one order “without pickles”. That required an actual human to walk us through the Edit function. Most people who came through the McD’s while we were there ordered at the counter and those who did use the touch screen needed assistance. Like us.
I’m not sure the touch screen sped up the order. It took us longer to personalize our items on the screen than it would have been to say ‘no cheese’ or ‘no pickles’. We still paid at the counter but I think there’s an option to pay at the screen. I didn’t see it but then again I wasn’t looking for it.
This McD’s also has table service. We were given a numbered disc to put on the table that buzzed and lit up when a server brought us our food. Seems a little bougie for Bedford Hills McD’s but hey, for the two times a year we actually eat at McD’s table service beats standing at the crowded counter pacing and waiting.
I suppose touch screens make sense and once customers get the hang (seniors might be less likely to use the screens), orders will go faster. I also suspect the touch screens would have happened regardless of wage hikes. We figure the screens are a wash to the employees necessary to deliver the food to your table.
Still the best French Fries on the planet. As long as they are hot, just out of the grease. Cold, blech.
Busy Tuesday ahead for us Have a good one.