You know that refund from United I am due?? Well…………………….
First, the United message was that the refund would come automatically, that the system would recognize I paid for Economy Plus and didn’t get that seat.
When it was obvious THAT was a joke, I filed for a refund on the United website. easy enough. For a few days the status said Pending. Then this morning, it said Uh Oh, call United.
I figured that can’t be a good thing, so before I called, I armed myself with the date and amount I was charged for the E+ seat, the tracking number of the refund, the ticket number, my height, weight and date of birth.
Of course, try actually getting a Live Agent. Pres One now for took me to Press Two For MORE Options and in there was the Press One for Refund Status. Naturally, that brought about the message you can check the status of your refund online, at our website. I kept saying Customer Service, Live Agent, and I believe I even uttered Effing Live Agent but the voice kept asking me if I was flying within the United States or Internationally. I said International for the sake of saying something and finally got an agent.
Long story short, she said the refund will be coming but the delay was MY FAULT. My fault? How could that be? She said I used the wrong Ticket number to file for my refund. I told her I took the number right off the boarding pass and I was sure I didn’t make a type. She retorted that there are two DIFFERENT ticket numbers – one when you make the reservation and one on the ticket. Both start with 016. I checked Mr. EOS’s ticket and his numbers were identical – from the initial reservation confirmation to the number on the boarding pass. The agent’s story didn’t hold water but I didn’t complain. I said thanks for straightening it out.
ANYWAY, she said she made a correction in the system, gave me a new tracking number to follow the bouncing dollar signs of my refund, and added that I should hear from United within 24 hours.
Let’s see if she’s right. I am not holding my breath.