We said Thanks but No Thanks to the Upgrade Offer

Cunard contacted us to see if we were interested in paying a smidge more for the QM2 voyage and upgrade our suite category a level, or two.


The first offer was our choice of two Queen’s Grill level suites, one notch up from our chosen Princess Grill suite.

The Queen’s Grill rooms are bigger, on a different floor and Queen’s Grill passengers have their own dining room (as do us lowly Princess Grill passengers).

The two rooms available to us were 9004 and 9007. Our first instinct was why, at this late date, would two Queen’s Grill rooms open up? Did those passengers not really want this particular room location and get upgraded themselves for these two to become available? I can’t image two separate sets of passengers cancelled.


Room 9004 is awfully close to the Commodore Club bar and it is pretty far fore, not midship as we have chosen. Our travel agent called Cunard to ask about these two rooms as we wondered if people would be ambling along this corridor to come and go from the bar at all hours. Cunard said yes. I happen to disagree but I wasn’t on the phone with the Cunard rep at the same time to refute their comment. I figure the entrance to the Commodore Club bar is only from the escalator or elevator bank past the corridor wall, not at the end of the corridor. After all, in my opinion, there’s NO WAY would Cunard put their high paying guests AT the entrance to a bar. No way. I repeat, I am sure the Cunard rep was wrong but what if she was right? Would we want to take that chance and find out she WAS right? No. So we passed on 9004. 9007 was right at a bank of interior rooms so we figured we’d hear their doors opening and closing. We said no to that as well. I mean, if these rooms were so hot in the first place, then no one would want out of them unless they cancelled their cruise.

The other upgrade option was to a duplex suite full aft of the ship. The Holyrood Suite. Now, Cunard’s website is SO awful, so user-unfriendly, with no search bar, and no photos that I could find of this particular suite and not even an recent Google searches found this suite in its remastered clothing. I saw a few very dowdy photos of it from 2009 that made it look dark and very dreary.

There are photos of another duplex suite online but not the one offered to us.

I believe this to be the Sandringham suite, but not sure but it’s for sure one of the duplex suites.

This photo had no tag so I have no idea what room it is.


What’s odd is that Cunard referred to the Holyrood Suite being offered to us as a duplex but looking at the Deck Plan above, only the two end suites SAY duplex. I repeat, the Cunard website stinks and even finding a deck plan took ten minutes of Googling. It’s NOT on the Cunard website. How dumb. Most cruise lines have interactive room websites, click the room and see it virtually. Not Cunard. So stupid.

Anyway, this suite didn’t seem to suit our country bumpkin selves. I’m not likely to be coming down the stairs in Prada and diamonds. The butler assigned to this suite would wonder how WE got there and we’d be embarrassed to have him place our Target suitcases. What, no furs for the madame?

So, long story short, we decided to stand pat, stay with our Princess Grill room. Maybe what we can do is see those rooms once on board, if they remain empty, and be more informed if we take a Cunard ship again. The 2018 Queen Victoria trip to Iceland has me thinking.

13 thoughts on “We said Thanks but No Thanks to the Upgrade Offer

  1. I would have taken the Holyrood Suite, but, after having the Cunard rep send pics (or at least give you a website address to look at). It be something to tell your grandchildren about.

    1. Here’s why we passed on it. It has a big deck space but this will be October on the open Atlantic. Not exactly sunbathing weather. I’d have taken that suite in a nanosecond if this were a cruise through the Greek Islands.

      1. But how are you going to re-enact that Titanic scene – sort of backwards, but, still…?
        Rain or shine, I’d still want my own deck 😎

        1. Good point although mentioning the Titanic before we set sail? Gee, that’s swell.

          We get our own deck just not that big. Dumb question: I wonder if sailing backwards is like sitting on a train seat backwards?

        2. Just bringing it up immunizes you – it’s a good thing.

          Can’t get a clear reading on the backwards except some people report less sea/air sickness. From my days riding around in the third seat of the Dodge Polara, I can’t remember anything untoward.

        3. I can’t sit backwards on the train so I don’t want to test the ship and find out it doesn’t work for my sensitivity toward sea sickness. Plus, I’d much rather have the owner’s suite that faces forward and see where we’re going not get a face full of smoke and cigarette butts people throwing off from above.

  2. You may rue not taking that aft suite.

    “Seasoned cruisers know that “corner aft cabins” — close relatives of the traditional uni-directional wake-facers — sell out quickly thanks to al fresco real estate that wraps around the stern, providing unobstructed views of the ship’s trail and any port- or starboard-side scenery.”

    1. CORNER aft cabins. That I can understand. If you look at the diagram, the Holyrood suite is the bologna in the middle of a big fat deli sandwich. We’d have rich folks on either ends and we’d be the poor dumb hicks who made a rookie mistake stuck in the middle.

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