Two lingering tasks on my to-do list can’t seem to get resolved, despite my dogged attempts at getting to the bottom of things.
Problem One: Safe Haven Storage, Mount Kisco
UPDATE AT 2PM: I just left the storage company and lo and behold, the worker there today said that Kris JUST filed the credit card credit paperwork this morning. Oh, right. How conveeeeeeeenient. I’ll believe it when I see the credit.
We emptied what few things were left in this storage room on December 30. At that time, I went into the office to say we were due a credit for the month of January because I had prepaid several months in advance. The junior pipsqueak working that day had no idea to handle a credit, told me to call back when the manager Kris was there.
Soooooooooooo, fast forward to today. I’ve called Kris. I’ve emailed Kris. I’ve gone back to the storage company at least twice. First time back another junior pipsqueak told me Kris was coming in later that day and he’d leave him a note to call me. Raise your hand if you think he called me. Right. I’ve emailed Kris twice, on two different email address I have for him, one @aol and another @safehavenstorage. No response to any email. The second time I went in there I was told that Kris has been ill, was going back to the doctor today. Oh c’mom folks. I only look stupid. I told the kid on duty that day that I wanted cash, no more waiting for a credit cart credit.
This morning, called the company at 11:00am and it went to message. They never answer, never ever and when I go there, I never ever get anyone who can give me back my money.
Problem Two: Kuritzky Glass, Mount Kisco
They installed the glass shower door in the new master bath. I’ve used them for every shower door I’ve done or redone for years and always found them reputable and helpful.
BUT, this new glass shower door doesn’t stay plumb. Every three months, the door goes off kilter and the door part bangs into the fixed pane of glass on the other side. It means a phone call and setting up a time they can come out. They always do come, working at the hinges, it works for three months, almost like clockwork, then it starts to bang. I can assure you I don’t swing on the door to pull it out of plumb. The master bathroom isn’t sitting on new construction such that the room would settle. It was existing space redefined, so that can’t be the problem.
ANYWAY, last week I called Kuritzky and said this was getting tedious and that before they come to repair this time they might make some phone calls to find out if others have this problem, what’s causing it, and how to fix it permanently. I’ve had glass shower does in every house and I’ve never had this issue.
No one called me back. I called Kuritzky this morning and got a man who was holding down the fort – the man to whom I regularly speak was “out sick”. The rest of the office was on site somewhere. That leaves the open project in my hands to call them back again tomorrow.
This is less of a complaint about Kuritzky than it is about the problem of the hinges. I’m going to Google the problem but in the meantime, if this has happened to you and you know the solution, HOLLER!
Unrelated to the frustration of Problems one and two, there is a Problem Three: Understanding last night’s Downton Abbey episode.
Happy Monday. Bedford is all dug out of snow. The roads looks perfectly fine. I’m ehaded out to do battle with Safe Haven Storage. Wish me luck!