I had an Uh Oh Spaghetti-O moment yesterday calling the hotel in Jamaica where we like to vacation in the winter.
The hotel has two toll free numbers, an 800 and an 866, but I called the hotel directly.
My reasoning: when we left last year we asked how we might put ourselves behind the wheel of the same sweet deal this year – same room category and a nice big discount.
The response: The clerk at check out told us to call the hotel directly and say we are repeat clients – that often brings up rates that first timers don’t get. Okay, will do.
I chatted with Shakrita a good long time yesterday morning, talking about a range of dates etc. I didn’t end up making a reservation but did get a better idea of when we’d have to travel to get the same deal as last year. I wanted to check with Mr. EOS and then figured I’d call her back today with the specifics.
Fast forward about two hours and my home phone was ringing a lot, with caller ID Out Of Area, not anything I ever answer.
Then the email:
We have noticed some unusual usage on your Verizon account, but have been unable to reach you by telephone to validate the charges.
As a security measure, your long distance toll calling capability has been temporarily turned off until we can talk to you.
I figured it was a scam and for sure I wasn’t going to call the phone number linked in the email, plus I knew there was no unusual usage. Or so I thought.
But something told me I should see what this was all about so I found the Verizon landline customer service phone number (which takes magical powers to dig up) and called.
That phone call I made directly to Half Moon? It threw a giant red flag to Verizon because my landline only has USA unlimited long distance. I don’t have an international plan because I just don’t call overseas.
That phone call cost me $65 (!!), two or three drinks at the Seagrape Terrace that we’ll have to go without come wintertime to cover my expenses today.
- Why would Verizon’s caller ID say Out of Area and not Verizon?
- And why would they block my national calls when I DO have an unlimited plan for that.
Live and learn. I told Mr. EOS that it didn’t even occur to me as I made the call that Jamaica was overseas. Well, wait, that sounds bad. I DO know where Jamaica is, and not Jamaica, Queens, but Montego Bay Jamaica, but I never associated the call with my calling plan.
The woman at Verizon wanted to sell me an international calling plan. I said thanks but no. I’ll call the hotel’s 800 number today. Not the 876 number. 🙂