[Editor’s Note: On occasion, when updates become available to this story, I will bump the post from its original publish date to the forefront.]
ADDITIONAL OFFICIAL COMMENT FROM J&J, received Monday, September 12 at 2:30pm, in direct response to my request to them for information about when the product might return to the shelves. Commenter Bernard asked the question first, and I followed up, per his request.
We are working to get PEPCID® COMPLETE® back on store shelves as quickly as possible and expect some PEPCID® COMPLETE® products to be shipped to stores later this year, with more availability coming in 2012. In the meantime, other PEPCID ® products, including Maximum Strength PEPCID® AC® and Original Strength PEPCID® AC®, are in stock at stores nationwide.
THIS JUST IN: OFFICIAL COMMENT FROM J&J, received Friday, September 9 at 3:15pm from Jodie Wertheim:
Thank you for taking the time to contact us, and I apologize for the delay getting back to you. Please see comment below.
When it comes to quality, we are evaluating our processes and making improvements at all the plants that manufacture our OTC products, including products marketed by Johnson & Johnson • Merck Consumer Pharmaceuticals, Co. (JJMCP). As we do so, some products, such as PEPCID® COMPLETE®, may occasionally become temporarily unavailable. Other PEPCID ® products, including Maximum Strength PEPCID® AC® and Original Strength PEPCID® AC® are in stock at stores nationwide.
GOT THE CALL! A Mr. Freeman from J&J called to say they were preparing a statement!! He asked for my email address, which I of course gave him, but I said that J&J could comment directly to the blog, and I would see that it was posted promptly!
UPDATE FRIDAY SEPTEMBER 9: Not having heard yet, I just called the Pepcid Complete Contact us number: 1-800-755-4008. Spoke with Keith who told me my request had been given a Reference number and “escalated” to the Media Department. I joked with him a bit and asked if after “escalated” they added “crazy female blogger” but he didn’t seem to have much of a sense of humor. I once again asked how long it might take to hear from the media Department and he graciously but firmly said it was now out of his hands. Understood. Now, looking out the window on a pretty Friday, I’m guessing the Media Department isn’t sitting around planning an official response for my readers. So we wait. Sigh.
UPDATE, WEDNESDAY, SEPTEMBER 7: I just spoke with J&J Pepcid Customer Service, explained that I was a blogger and asked for an official response to Why Pepcid Complete is Missing. I gave them my name and home phone number, as well as the web address of the blog. I said they could either make a comment directly on the blog post, or call me and give me their official word. I finished the conversation by asking when I might hear back from their representative. Today? Well, maybe today, maybe in a couple of days, I was told. The saga continues.
Back in December 2010, I did a long-winded post called The Case of The Disappearing Pepcid Complete which later got picked up by the NYT when the news caught the attention of one of their drug reporters.
Well, it’s Missing Again. Gone from all grocery stores. Gone from all drug stores, in any state I have asked friends to search. Gone from big-box stores. Gone from online Drugstore.com and Amazon.com.
I don’t use it daily so the last bottle I bought kept me burp-free for months and I jot down that I need a new jar when I have about 10 or so chewables left.
That was a good two months ago when I began this search in Rhode Island. I tried CVS, Rite Aid, Target, K-Mart, Wal-Mart, Stop ‘n Shop, Shaw’s and even my local independent grocer. No one had it.
When in a Bedford Hills CVS today, I stood in line to ask the pharmacist what she knew why PC was once again missing – but after 15 minutes of waiting, I left without an answer.
CVS’s brand has a remarkable likeness to the real deal, the same ingredients even. I have not had the need to use the generic so I can’t report if it works like the brand name.
I will give J&J a call tomorrow for some “official comment” but meanwhile if anyone sees it, HOLLER.